Terms and Conditions

Please read these terms & conditions carefully. By accessing this website, you agree to be bound by the terms & conditions stated below. If you do not agree to the terms & conditions stated below, please do not access or use the photo2print web site. For the purpose of this document: “The Customer” shall mean any person, company or entity using or ordering through the Photo2Print website, software, product offerings and “Photo2Print” shall mean Remata Communications and Printers (Pty) Ltd, the Company managing, developing and offering the service, its employees, directors and shareholders.

1. Acceptance of Orders

All orders are accepted according to these terms and conditions. By using the Photo2Print software or website you accept these terms and conditions. After processing an order, the uploaded file is only kept on the Photo2Print server for a period of three (3) weeks. This is done in case there is a need to check a file in respect of any quality related issues. All our Gifts are printed using a sublimation process.

2. Copyright and Content

All material and software belong to Photo2Print. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Photo2Print web site.

Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. The Customer cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, or any other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Photo2Print also state that The Customer cannot use explicit language or pornography on printed materials and merchandise.

Photo2Print reserves the right to reject any material it deems objectionable, explicit in nature, pornographic, erotic, erotica, nudity in any form, illegal or in conflict with fair business practices. Photo2Print will not refund monies already paid for these products.

The Customer is responsible for the content of their product/s that they submit to Photo2Print for printing. Photo2Print does not accept any liability for the copyright of the photos, graphics, logos and other content used in the products offered and ordered. The Customer must ensure that they are not breeching any copyright, patent, trademark or any other law before uploading a product to Photo2Print. The Customer is responsible for all possible consequences of unlawful use of protected data. The Customer must also ensure that the content of the product submitted complies with all legal requirements relating to obscenity, libel or any other matter. The Customer will be subject to the legal provisions of South Africa and any other relevant country. These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising under or in connection with these terms shall be subject to the non-exclusive jurisdiction of a court in South Africa.

Recognizing the global nature of the Internet, The Customer agrees to comply with all local rules regarding online conduct and acceptable content. Photo2Print does not control the content posted by The Customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will Photo2Print be liable to The Customer in any way for any content, The Customer may be exposed to or that The Customer may find offensive, indecent or objectionable. Products and services are provided for The Customers personal use only. The Customer agrees to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "Spam," "chain letters," "pyramid schemes," or any other form of solicitation. The Customer acknowledges that Photo2Print does not pre-screen content, but that Photo2Print and its designees shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. The Customer further acknowledges and agrees that Photo2Print may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Photo2Print, its users and the public.

3. Use of Software

The Photo2Print software may only be used to compose and order a photo product offered by Photo2Print. The Customer or any representative of The Customer is forbidden to decompile the software, undertake, cause, permit or authorise the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Software. Such action will be deemed criminal and offenders will be prosecuted using the full extent of the law.

4. Liability

Photo2Print can in no way be held responsible for damage or loss to, or of the uploaded files or to non-delivery of any product due to incorrect information given or failure by the South African Post Office or Photo2Print couriers to locate and deliver the product to The Customer. Photo2Print is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Photo2Print cannot be held responsible in any way for the quality of the photographs placed by The Customer into the products offered. It is for The Customer to ensure and determine that the quality of photograph taken and placed into the product is suitable before ordering and uploading the file to Photo2Print.

Photo2Print can in no way be held responsible for damage or loss on unordered projects. Clients will be notified by email when unordered projects will be removed from the online projects if not edited with in the time period specified in the mailer sent to client. If mails are not delivered to client for any reason, Photo2Print can not be held responsible.

Photo2Print takes no responsibility for the colour of covers represented by a swatch block and description in the website as they act as a guideline only.

Photo2Print uses dye sublimation methods to produce many of the gift ranges. As such colour and positional accuracy is not guaranteed especially where printing needs to be done in line with Corporate Identity. In these cases, dye sublimation is not recommended.

Photo2Print shall not be required to produce any matter which in their opinion is illegal or defamatory or obscene and retains the right to execute orders placed. The Customer shall indemnify Photo2Print against any claims, costs and expenses arising out of infringement of copyright, trademark, patent or design. Photo2Print gives no warranty, express or implied, concerning the suitability of the goods supplied for any purpose whatsoever nor shall Photo2Print be liable for any direct, indirect, consequential or other loss including loss to third parties arising out of errors in carrying out an order placed or by delay in delivery, or by the suitability of goods for use as intended. The Customer agrees to indemnify and hold Photo2Print, and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of content The Customer submits, posts to or transmits through the use of the Photo2Print service, The Customers use of the Service, The Customers connection to the Service, The Customers violation of the terms of service, or The Customers violation of the rights of a third party.

5. Delivery Time

All orders are normally delivered within fifteen (15) working days after the payment of an order has been received. Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation. Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond Photo2Print’s control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.

6. Guarantee

Complaints regarding Photo2Print’s services or the quality of the products must in made in writing and received by Photo2Print within seven (7) days of receipt of your print product. To receive replacement Customer must return the received product within 30 days (on their own expense) from the time when the ordered product delivery was taken.

Should the Customer not find the product suitable despite being made to the specifications of Photo2Print, the Customer must return the goods in good order back to Photo2Print at their own cost. On receipt of the product Photo2Print will inspect and if the product is in the same condition as dispatched then Photo2Print will refund the customer. Refunds remain at the discretion of Photo2Print.

7. Discounts

Only ONE (1) voucher, discount or special offer may apply to any order placed at any given time. Any voucher, discount or special offer can only be redeemed using the P2P software. Any PDF’s supplied are exempt from all vouchers, offers or discounts. Once payment for an order has been made, Photo2Print cannot be held liable for discounts, voucher codes or special Offers not redeemed on payment.

8. Free Delivery

a) Pargo Free Delivery
Free delivery on orders over R800 and under 5kg.
Valid only with Pargo courier to selected retail stores in South Africa.
Free Shipping only applies when using P2P Software.
(As per the trading hours of store that is selected)

b) Door to Door Free Delivery
Free delivery on orders located within Gauteng Local delivery areas.
For orders over R 700 and under 2kg.
Free shipping only applies when using P2P Software.