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      Help and Guides


      NB!! Please make sure that you are not installing the software on a computer that has the ‘My Documents Folder’ located on a server. If this is the case, every time you are not connected to the server, you will not be able to locate your order or be able to save them.

      If you are connected to the internet, you will be notified of any new updates when you launch your software. We recommend to update all items - select "Download All" to ensure all products, pricing, new products, page styles, backgrounds, scrapbook artwork etc.

      The error is due to your current security settings. You will need to disarm ‘Gatekeeper’ on your Mac temporarily in order to install the software.

      Information
      When Photo2print Designer downloads new Products and Application Library Items; it uses hidden folders to store this data. Photo2print Designer needs to sort the installed/downloaded content in a location specific to the local user on the local machine. It may be sometimes necessary to delete this downloaded data.


      Solutions
      The location of the folders is different depending on the operating system and is specific to the logged on users. So if two users have accounts on the same machine, they will each need to run check for Updates to gain access to new products and application items.
      This will mean that two copies will exist.
      In all cases listed below 'Username' is the folder for the user in question and 'Application Name' is the name of the Photo2print Builder as defined in the license key.

      On Mac OSX
      System Disk:Users:'Username':Library:Application Support:'Application Name'

      On Windows XP
      Drive:\Documents & settings\'Username'\Application data\'Application Name'

      On Windows Vista and Windows 7
      Drive:\Users\ 'Username'\AppData\Roaming\'Application Name'

    • *Fee varies for different book sizes and will be specified (as below).

    • Start by choosing the book size and cover option you would like to create.


    • 1. Click on "Use the Smart Design Assistant"
      • Guide
    • 2. Add Pictures.
      • Guide
    • 3. Select "Upload" images or images used in an "Existing Project".
      • Guide
    • 4. Once images are selected, click on Continue to proceed.
      • Guide
    • 5. Select an image for your cover.
      • Guide
    • 6. Once selected, click on Next to proceed.
      • Guide
    • 7. You can enter your font cover text and cover spine text here, it is not compulsory. Click on Continue to proceed.
      • Guide
    • 8. Select "Use all of my Pictures" then the Smart Design will use as many of your pictures as possible in your project.

    • or Select "Intelligently select the best pictures for me" then the smart design will filter any poor quality pictures and choose the best ones for your project. Click on Continue to proceed.
      • Guide
    • 9. Select "Set my own page count" or you can select "Intelligently decide the number of pages for me" Price calculated later. Click on Continue to proceed.
      • Guide
    • 10. Please wait while your images are uploading. Upload time depends on the size and amount of images selected. The smart designer also creates your book when the upload is completed.
      • Guide
    • 11. Now you can preview the smart designer layout. You can make changes by clicking on "Edit" or if you are satisfied click on "Add to Basket" to place the order.
      • Guide
    • 12. Give the project a Name.
      • Guide
    • 13. Your project will be added to the basket and you will have the option to "Continue Shopping" or to " Checkout Now" .
      • Guide
    • 14. The Smart Designer (Taopix.ai) charges will reflect in our basket and can not be removed from your billing.
      • Guide

    • *Fee varies for different book sizes and will be specified (as below).

    • Start by choosing the book size and cover option you would like to create.


    • 1. Click on "Use Smart Design"
      • Guide
    • 2. Add pictures by selecting the Add Pictures button and selecting your images located on the computer. Select to either add individual images or if all images to be used are in one folder, you can select to add the entire folder.
      • Guide
    • 3. Once images are selected, click on Next to proceed.
      • Guide
    • 4. Select "Intelligently decide the best number of pages" or you can make your selection to "Use a fixed number of pages". Click on Next to proceed.
      • Guide
    • 5. You can select a background here to be added to all your pages, it is not compulsory and you can continue.
      • Guide
    • 6. Now you can preview the smart designer layout. Click on Next to proceed.
      • Guide
    • 7. Give the project a Name
      • Guide
    • 8. The smart design layout will then open up, and you can make changes or "Save" and "Add to Cart" to place your order.
      • Guide
    • 9. Click on "Add To Cart" to proceed.
      • Guide
    • 10. Click on "Checkout Now" to proceed.
      • Guide
    • 11. Please read and agree to the terms of our disclaimer. Click on "Start" to proceed.
      • Guide
    • 12. Wait for your web browser to open.
      • Guide
    • 13. Enter your Username and Password and click on "Sign In" or "Create an Account".
      • Guide
    • 14. The Smart Designer (Taopix.ai) charges will reflect in our basket and can not be removed from your billing.
      • Guide

      Issue
      You cannot upload your projects and receive a “Could not transfer the file ‘Manifest’” error message.

      Guide

      Technical Information
      When an order is created, Photo2print Designer creates a file that contains a list of every file that will be uploaded; this file is called ‘The Manifest.’
      During the Photo2print order upload process, the Manifest is the first file to be uploaded to the Photo2print Server.


      Please note: The manifest file is not damaged; the file should still be intact, but one of the issues above could be causing the error.


      Solutions
      Prior to reporting your manifest issue to Photo2Print, the above common problems need to be investigated to ensure that your error is not related to one of the above.


      If you have tested all of these areas, restarted your system and the problems still persist, please contact your support team for further investigation.

      Our new Online Designer uses HTML5 which means that you can easily access our software across a range of devices – including mobile, tablet and larger screen devices!
      Heavily focused on User Experience, this HTML5 based tool boasts a range of features and seamless designer-to-cart user journeys allowing you to design and order beautiful photo products in as few clicks as possible! Our Online and Desktop Designers are purposefully built to complement each other, what’s more they serve different purposes.


      Benefits on your new Online Designer


      Working with pictures in the Online Designer
      The clever upload tool means that the Online Designer takes a high quality preview of each picture before the upload begins. This means you can start using your photos immediately while the high resolution picture uploads in the background;

      Guide
      In addition to this, our Online Designer supports a wide range of picture formats including Guide
      The Clever upload tool does not support CMYK or Alpha Channels.


      Yes. You will be able to use the same login and password.

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      New software uploads without internet

      Client
      Under My documents, there is a folder called “Photo2print Software Projects”
      Prj File:
      Guide
      Select the order you would like to upload, zip that whole folder, also zip folder with all the pictures used in the book.

      Store
      1. Take the (prj) file the client sent you and copy it under My documents, there is a folder called “Photo2print Software Projects”
      2. Copy the image folder onto your desktop.
      3. Follow the missing images steps to open order and upload it
      4. Use clients login to order.

      Gloss UV finishes are a compound that is applied wet to paper and dried almost instantly using UV light. They give your product pages a glossy, smooth look and also provide a layer of protection to make sure your printed product looks better for longer.

      Paper is measured in grams per square meter, or gsm. The higher the gsm, the thicker the paper. For example, normal office paper that you would use in your printer at work or at home is only 80 gsm, but the paper used in art books has a higher gsm. Matte art paper has a more refined look than normal paper and because the ink doesn’t soak into the paper, your images are clearer and the colours are brighter.

      Our A4 calendars are printed on 170gsm matte art paper as well, while our A3 calendars are printed on 300gsm matte are paper. Our diaries, journals and notebooks use 90gsm bond paper and the photo pages in the notebooks and journals use 148gsm matte paper.Our large format photos and photo prints are printed on 200gsm and 230gsm paper.

      These terms refer to the coating on the paper. Bond paper (like every day printer paper) is uncoated and is perfect for printing large amounts of text or for writing on. Matte papers have a light coating to add more contrast to photos but reflects very little light. Glossy paper has a thicker coating, making it reflect more light. This paper is perfect to use when you need your images to pop more as it makes colours brighter and crisper.

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      Useful Links

      Contact Details

      Email: info@photo2print.co.za
      Website: www.photo2print.co.za
      Skype: photo2print
      Telephone: 011 848 0000
      WhatsApp: 060 490 7185 (no calls)
      Trading: Mondays to Fridays
      Collections: 7:30am - 17:00pm
      Client Care: 7:30am - 16:00pm
      (Closed weekends and holidays)

      Supported Browsers:

      Internet Explorer v11 and above,
      Chrome v28 and above,
      Edge v20.10240 and above,
      Firefox v23 and above,
      Android OS 4.1 and above, – Chrome
      Mac OSX – Chrome v28 / Safari v9 and above,
      Mac OSX – Firefox v23 and above,
      Mac iOS 9 and above – Safari/Chrome
      Mac ipadOS 13 and above – Safari / Chrome,

      (c) 2016 Photo2Print