Help and Guides

    • Your browser is out of date – please update your browser and try again
    • Incompatible browser for the website – try a different browser. We recommend Mozilla Firefox and Google Chrome
    • Check your internet connection
    • Clear your browser cache
    • Restore your browser settings to default
    • Change your browser ‘default’ file download folder
    • Firewall and/or Antivirus – depending on the configuration it could prevent the download of .exe or .dmg files, especially on a work network. Please speak to your IT / Network person to allow access.

    Windows
    Internet Explorer v10, Internet Explorer v11, Edge Latest (we support v20.10240 and above), Chrome Latest (we support v28 and above), Firefox Latest (we support v23 and above)

    Mac OSX
    Safari v6, Safari v7, Safari v8, v9, Chrome Latest (we support v28 and above), Firefox Latest (we support v23 and above)

    • Mac OSX 10.6 or higher; Windows XP, Vista, 7, 8 or 10
    • 2.66 GHz processor or above
    • 2 GB RAM
    • 2 GB free hard disk space
    • An active internet connection
    • When uploading your project to our server, we recommend a fast broadband internet connection. We strongly recommend against using a satellite, dial-up or wireless connection since this could cause uploading issues.

    NB!! Please make sure that you are not installing the software on a computer that has the ‘My Documents Folder’ located on a server. If this is the case, every time you are not connected to the server, you will not be able to locate your order or be able to save them.

    • Before you can start a project, you will need to download the software from our website www.photo2print.co.za
    • Windows – your browser will prompt you to either ‘Run’ the installer file or ‘Save to Disk’. Click ‘Run’ and the installer file will start downloading.
      When the download is complete you will be guided through the installation process by the installation wizard. After installation, an icon will appear on your desktop and the software will also appear in your Start Menu. To launch and run the software, simply double click on the icon.
    • Mac – depending on the browser you use, the download will either start automatically, or you will be prompted to click ‘Save File’.
      Once the download has completed, simply double click on the installation file and follow the prompts – drag the software folder into the Applications folder – then you should be able to open the editor directly from your Applications. The icon can also be dragged down to the dock so that it is easily available.

    If you are connected to the internet, you will be notified of any new updates when you launch your software. You can choose whether you would like to download the updates or not. These updates may include new products, page styles, backgrounds, scrapbook artwork etc.

    The error is due to your current security settings. You will need to disarm ‘Gatekeeper’ on your Mac temporarily in order to install the software.

      Please follow these instructions to Install:
    • Click on the Apple icon on the top left of your screen
    • Open System Preferences in the dropdown
    • Guide
    • Click on the "Security & Privacy" icon
    • Guide
    • This will open a new window – Under the "General" click on "Anywhere" under the section that says "Allow applications downloaded from"
    • Guide
    • A pop-up will now ask you to confirm your choice "Allow from anywhere"
    • Guide
    • You will now be able to install the software by dragging it into your applications folder. You will also be able to pin it to your task bar if you wish.
    • NB!! We suggest that you revert your settings after installation to improve your security on your Mac.

    Information
    When Photo2print Designer downloads new Products and Application Library Items; it uses hidden folders to store this data. Photo2print Designer needs to sort the installed/downloaded content in a location specific to the local user on the local machine. It may be sometimes necessary to delete this downloaded data.

    Solutions
    The location of the folders is different depending on the operating system and is specific to the logged on users. So if two users have accounts on the same machine, they will each need to run check for Updates to gain access to new products and application items.
    This will mean that two copies will exist.
    In all cases listed below 'Username' is the folder for the user in question and 'Application Name' is the name of the Photo2print Builder as defined in the license key. On Mac OSX
    System Disk:Users:'Username':Library:Application Support:'Application Name'
    On Windows XP
    Drive:\Documents & settings\'Username'\Application data\'Application Name'
    On Windows Vista and Windows 7
    Drive:\Users\ 'Username'\AppData\Roaming\'Application Name'

    Wizard
    The Photo2print Wizard is designed to build a project for your customers in a few clicks.

      The steps
    • Chooses your product (e.g. 30x30 Photobook),
    • The Wizard will ask you to choose some pictures to be used in the album.
    • Once you have imported your pictures, the Wizard will ask the you to choose how many pages they want to include.
    • Once you have chosen the number of pages, you can choose a background (this will apply to every page in their book).
    • Then names your project and clicks create.
    • The project will open with the customer’s pictures already in place.

    The algorithm
    When you add your pictures using the Photo2print Wizard, the software will work out how many picture boxes are required to import all of the pictures into the book.
    The number of pages required depends on the Page Styles saved within this product, and how many picture boxes are saved within the page styles.

    Example:
    If you add 100 pictures, 100 picture boxes will be required. If the product has several page styles included, and the most picture boxes saved to a Page Style is 10. The lowest number of pages required will be 10. If the product has page styles with a minimum of 4 picture boxes per page, you will be able to use up to 25 pages.
    However, this also depends on the minimum and maximum page range this product has.

    Possible issues to consider
    Because the products page range, and page styles are set by Photo2Print, it is not always possible for you to add all of their pictures to a project, or in some situations you may have too few pictures to fill the product.

    Issue
    You cannot upload your projects and receive a “Could not transfer the file ‘Manifest’” error message.

    Guide

    Technical Information
    When an order is created, Photo2print Designer creates a file that contains a list of every file that will be uploaded; this file is called ‘The Manifest.’
    During the Photo2print order upload process, the Manifest is the first file to be uploaded to the Photo2print Server.

      Some common problem which could prevent the upload from working are;
    • No/limited connection to the internet
    • A router
    • A software firewall
    • Antivirus or anti-malware software
    • Or a combination of these factors
    Please note: The manifest file is not damaged; the file should still be intact, but one of the issues above could be causing the error.

    Solutions
    Prior to reporting your manifest issue to Photo2Print, the above common problems need to be investigated to ensure that your error is not related to one of the above.

      Please test the following:
    • Do you have a connection to the Internet? Can you connect to a webpage using their web browser?
    • Does your internet router/firewall allow FTP (21) connections to the internet?
      • Check the logs on the firewall to see if there is an entry concerning Photo2Print. If there are any logs, is the firewall is blocking the software?
    • Does your software firewall allow connections using the Photo2print application?
      • Does it allow FTP transfer on port 21? Photo2print requires a connection through port 21 for FTP.
    • Is their Anti-malware software blocking the file transfer?
    • Does the customer use a proxy in order to connect to the internet?
    If you have tested all of these areas, restarted your system and the problems still persist, please contact your support team for further investigation.

    Our new Online Designer uses HTML5 which means that you can easily access our software across a range of devices – including mobile, tablet and larger screen devices!
    Heavily focused on User Experience, this HTML5 based tool boasts a range of features and seamless designer-to-cart user journeys allowing you to design and order beautiful photo products in as few clicks as possible! Our Online and Desktop Designers are purposefully built to complement each other, what’s more they serve different purposes.

    Benefits on your new Online Designer

    • Quick and easy product creation;
    • Create photo products on the move;
    • Works cross platform – across a range of devices, including iPad and Android. Create photo products on the go!
    • Clever upload tool – start working on pictures right away;
    • Focused on the User Experience;
    • Works particularly well for first time Designer users.

    Working with pictures in the Online Designer
    The clever upload tool means that the Online Designer takes a high quality preview of each picture before the upload begins. This means you can start using your photos immediately while the high resolution picture uploads in the background;

    • Reuse pictures from previously purchased projects, with no need to re-upload;
    • The online picture rendering engine makes working with pictures extremely fast for you – it works behind the scenes, pre-processing the picture at various resolutions so that the closest matched size is always available.
    Guide
    In addition to this, our Online Designer supports a wide range of picture formats including Guide
    • JPEG – RGB / CMYK / Greyscale
    • TIFF – RGB / CMYK / Greyscale
    • PNG – RGB / Greyscale
    • Alpha Channel – RGB / TIFF / PNG
    The Clever upload tool does not support CMYK or Alpha Channels.

    Windows
    Internet Explorer v10, Internet Explorer v11, Edge Latest (we support v20.10240 and above), Chrome Latest (we support v28 and above), Firefox Latest (we support v23 and above)

    Mac OSX
    Safari v6, Safari v7, Safari v8, v9, Chrome Latest (we support v28 and above), Firefox Latest (we support v23 and above)
    Mac iOS 6 & Later, Safari Only, Android OS 4.1 & Later, Chrome only.

    Yes. You will be able to use the same login and password.

    • Go to the account management page https://www.myphotoproducts.co.za/ or go the Photo2print's website http://photo2print.co.za/
    • Log into your account and follow the steps below to open your project
    • Log in using your Online credentials
    • Click on ‘Open Online Project’
    • Select the project you want to continue with or duplicate a project for re-order
    • Guide
    • Alt+mouse curser = move image inside picture box

    • Command/Ctrl + Z = Undo
    • Command/Ctrl + Shift + Z = Redo

    • Command/Ctrl + (plus) = Zoom
    • Command/Ctrl + Shift + alt + (plus) = Max Zoom
    • Command/Ctrl + (minus) = Zoom Out
    • Command/Ctrl + alt + (minus) = Max Zoom Out

    • Command/Ctrl + C = Copy
    • Command/Ctrl + X = Cut
    • Command/Ctrl + V = Paste

    • Command/Ctrl + A = Select All

    • Command/Ctrl + Shift + B = Insert Rectangle Picture Box
    • Command/Ctrl + Shift + O = Insert Oval Picture Box
    • Command/Ctrl + Shift + T = Insert Text Box

    • Command/Ctrl + I = Insert Page
    • Command/Ctrl + Shift + D = Duplicate Page
    • Command/Ctrl + Shift + I = Add Page
    • Command/Ctrl + D = Delete Page

    • Command/Ctrl + F = First Page
    • Command/Ctrl + L = Last Page
    • Command/Ctrl + B = Previous Page
    • Command/Ctrl + N = Next Page

    • Command/Ctrl + R = Show/Hide Rulers
    • Command/Ctrl + ; = Show/Hide Guides
    • Command/Ctrl + ‘ = Show/Hide Grid
    • Command/Ctrl + G = Show/Hide Box Guides

    • Command/Ctrl + S = Save
    • Command/Ctrl + W = Close Project

      Mac Specific
    • Command/Ctrl + , = Preferences
    • Command/Ctrl + Q = Quit
    • Command/Ctrl + H = Hide Designer
    • Command/Ctrl + alt + H = Hide Others

    Guide Guide Guide Guide Guide

    New software uploads without internet

    Client
    Under My documents, there is a folder called “Photo2print Software Projects”
    Prj File:
    Guide
    Select the order you would like to upload, zip that whole folder, also zip folder with all the pictures used in the book.

    Store
    1. Take the (prj) file the client sent you and copy it under My documents, there is a folder called “Photo2print Software Projects”
    2. Copy the image folder onto your desktop.
    3. Follow the missing images steps to open order and upload it
    4. Use clients login to order.

    Gloss UV finishes are a compound that is applied wet to paper and dried almost instantly using UV light. They give your product pages a glossy, smooth look and also provide a layer of protection to make sure your printed product looks better for longer.

    Paper is measured in grams per square meter, or gsm. The higher the gsm, the thicker the paper. For example, normal office paper that you would use in your printer at work or at home is only 80 gsm, but the paper used in art books has a higher gsm. Matte art paper has a more refined look than normal paper and because the ink doesn’t soak into the paper, your images are clearer and the colours are brighter.

      Matt Art Paper
    • 170gsm we use in our 200x200, 300x300, A4 Portrait and A4 Landscape photobooks
    • 250gsm we use in our A3 Landscape photobooks
      Lay-Flat Professional paper
    • Photographic Textured Paper with mounting board in-between use in our 200x200, 300x300, A4 Portrait, A4 Landscape, A3 Landscape and A3 portrait Lay Flat photobooks
      Lay-Flat Classic paper
    • Matt Art paper and Matt laminated use in our 200x200, 300x300, A4 Portrait, A4 Landscape, A3 Landscape and A3 portrait Lay Flat photobooks

    Our A4 calendars are printed on 170gsm matte art paper as well, while our A3 calendars are printed on 300gsm matte are paper. Our diaries, journals and notebooks use 90gsm bond paper and the photo pages in the notebooks and journals use 148gsm matte paper. Our large format photos and photo prints are printed on 200gsm and 230gsm paper.

    These terms refer to the coating on the paper. Bond paper (like every day printer paper) is uncoated and is perfect for printing large amounts of text or for writing on. Matte papers have a light coating to add more contrast to photos but reflects very little light. Glossy paper has a thicker coating, making it reflect more light. This paper is perfect to use when you need your images to pop more as it makes colours brighter and crisper.

    Contact Details

    Skype: photo2print
    Email: info@photo2print.co.za
    Website: www.photo2print.co.za

    The Remata House,
    International Business
    Gateway Park
    Cnr New Rd & 6th Street
    Midrand, Gauteng, South Africa

    Portfolio Highlights

    Optimal File Sizes:

    Max. Pixels: 6000 x 6000px
    Max. Size: 2.5Mb

    Supported Browsers:

    Internet Explorer v10 and above, Chrome v28 and above, Firefox v23 and above, Safari v6 and above, Safari iOS v6 and above, Chrome on Android v4.1 and above.